New items are just that, brand spanking new! We have taken them out of the packaging, but these are 100% factory fresh.
1st Quality items have the same qualities as a new item, but they have been refurbished by Sofas and Sectionals to near factory condition. They may have 1 to 2 slight cosmetic defects on either the backs or the sides.
2nd Quality, This is where you get the most bang for your buck. The furniture will have minor cosmetic defects but will be mechanically and structurally sound.